PRIVACY POLICY

DEGRAFFENREID HEATING & COOLING

DeGraffenreid Heating & Cooling is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

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1. Information We Collect

Personal Information: When you contact us for service, request an estimate, or schedule an appointment, we may collect your name, email address, phone number, service address, and any other details necessary to provide heating and cooling services. Payment Information: We collect payment details when processing invoices or service payments.

Technical Information: We may collect information such as your IP address, browser type, and device data through cookies and similar technologies to improve website performance and user experience.

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2. How We Use Your Information

• To provide, schedule, and complete HVAC services

• To communicate with you regarding appointments, confirmations, invoices, and service updates

• To improve our website, services, and customer experience

• To comply with legal obligations and protect against fraud or misuse

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3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With trusted third-party service providers (such as payment processors or scheduling software) necessary to operate our business

• When required by law or to protect the rights, property, or safety of DeGraffenreid Heating & Cooling, our customers, or others

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4. Security of Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet is 100% secure.

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5. Your Rights

You may request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.

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6. Changes to This Policy

DeGraffenreid Heating & Cooling may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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7. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
DeGraffenreid Heating & Cooling
📞 573-480-7866

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